Testimonials

DEALERRATER
jgarri1040
Full Star Full Star Full Star Full Star Full Star
3-28-2020
Car service under warranty.

A pleasure to do business with. The dealership is very clean and orderly. Service is very efficient. Waiting room is excellent. I even got to pet another customer's dog. It made my day.

DEALERRATER
me
Full Star Full Star Full Star Full Star Full Star
3-26-2020
recall work

vehicle was recalled. Scheduled an appointment during the stay at home time. Spartan service was open. In and out in the amount of time service rep said.

DEALERRATER
GreatOz
Full Star Full Star Full Star Full Star Full Star
3-25-2020
Great service during Pandemic

I called on Monday afternoon when our governor announced a "stay in place" order because I needed an oil change for I must have a working vehicle to care for my 93 year old mom. Terry assured me, and made me an appointment for the next day to get my oil change. We dropped off the car for the oil change at 12:30. It was ready in one hour. And the price of the oil change was the same price as always (no mark up during this stressful times). I can't thank Spartan Toyota enough for their continued care for their customers and special thanks to Terry, the service manager!

DEALERRATER
Customer
Full Star Full Star Full Star Full Star Full Star
3-24-2020
Excellent Service

My 2015 Corolla was recalled. This was the 2nd time for this particular vehicle. The part was installed. Hopefully, it is the last recall. It is a free service.

DEALERRATER
dancobley
Full Star Full Star Full Star Full Star Full Star
3-20-2020
Great Service provided by Mike

Was able to get the service completed. All parts available. Mike communicated well and kept me abreast of progress during the visit. Area was clean and was being constantly attended too.

GOOGLE
Robin Clapp
Full Star Full Star Full Star Full Star Full Star
3-19-2020
DEALERRATER
lbenedict1446
Full Star Full Star Full Star Full Star Full Star
3-19-2020
The service agent was prompt and very engaging. The...

The service agent was prompt and very engaging. The facility was extremely clean. The waiting room was spacious and the seating was appropriately spaced considering the concerns over the Covid-19 pandemic.

DEALERRATER
Sumbalta
Full Star Full Star Full Star Full Star Full Star
3-19-2020
Excellent service provided by Terry. Once again a first...

Excellent service provided by Terry. Once again a first class experience . Oil change timing is always appropriate and facilities are clean . I have always had a good experience there .

DEALERRATER
WILLIAMD7
Full Star Full Star Full Star Full Star Full Star
3-18-2020
Efficient excellent service

This dealership provides easily accessible, efficient, excellent service. Service techs are friendly, courteous, and efficient. Waiting area is pleasant and easily available. A real winner.

DEALERRATER
linkh
Full Star Full Star Full Star Full Star Full Star
3-17-2020
Great

Terry did an outstanding job getting me in for an oil change. My daughter drives the car in Grand rapids and needed to get the oil done that day.

DEALERRATER
karr123
Full Star Full Star Full Star Full Star Full Star
3-17-2020
Great service, timely turn-around on routine servicing -...

Great service, timely turn-around on routine servicing - set up next set of routine service as well with Toyota Care program - will continue to use this dealership.

DEALERRATER
Starplex69
Full Star Full Star Full Star Full Star Full Star
3-16-2020
Excellent Maintenance service

I appreciate the reminders on getting maintenance done when coming due and scheduling the appointment.. The lobby area is meticulously clean. Thank you for free coffee.

GOOGLE
Steven Haider
Full Star Full Star Full Star Full Star Full Star
3-16-2020
DEALERRATER
Cordes
Full Star Full Star Full Star Full Star Full Star
3-15-2020
Terry is great. I trust him to provide me with the best...

Terry is great. I trust him to provide me with the best service and to be honest with me when making recommendations on services and products.

GOOGLE
Arkinjan Abdiriyim
Full Star Full Star Full Star Full Star Full Star
3-15-2020
GOOGLE
Barbara Fulton
Full Star Full Star Full Star Full Star Full Star
3-13-2020
Barbara Fulton

I was greeted in a friendly manner, my car was taken care of swiftly and received everything as planned. I was finished sooner than expected and everything was explained clearly. I always have a great experience at Spartan Toyota. Thank you!

DEALERRATER
lecato
Full Star Full Star Full Star Full Star Full Star
3-12-2020
Oil Change

I was very pleased and happy with my experience at Spartan Toyota. The waiting room was very clean, I was told it would be an hour to an hour and a half, I was surprised when my car was ready after 45 minutes. And as a female customer I am very comfortable going their for service they do no try to sell me services I don't need.

YELP
Rosemary E.
Full Star Full Star Full Star Full Star Full Star
3-11-2020
Rosemary E.

Just had the oil changed on my RAV4 Hybrid. The service department was courteous and completed the work quickly. And I always love that they wash the car before giving it back to me! I'm very satisfied.

GOOGLE
Daryl Dodd
Full Star Full Star Full Star Full Star Full Star
3-11-2020
GOOGLE
Jennifer Root
Full Star Full Star Full Star Full Star Full Star
3-11-2020
DEALERRATER
HunterJohn
Full Star Full Star Full Star Full Star Empty Star
3-11-2020
Customer waiting room was clean and comfortable. Snacks...

Customer waiting room was clean and comfortable. Snacks and drink choices were very nice. Service work performed on time as estimated. Mike was pleasant and informative to work with.

DEALERRATER
Fru
Full Star Full Star Full Star Full Star Full Star
3-10-2020
Quick, but thorough service!

I just needed a oil change, but they did an additional inspections and gave me future maintenance suggestions. I loved their quick but thorough service, and also loved a free car wash.

GOOGLE
Karen Schaefer
Full Star Full Star Full Star Full Star Full Star
3-10-2020
Karen Schaefer

Thank you Spartan Toyota for good service. I went in for an oil change and tire rotation on my Prius V and you even took me in earlier than scheduled. It was perfect!--thanks!

DEALERRATER
c_bmcrae
Full Star Full Star Full Star Full Star Full Star
3-10-2020
Lansing Spartan Toyota

The service is always fast and well done. I never feel like I am being handled differently because I am a female customer. That is very much appreciated!

DEALERRATER
vugrinovichr
Full Star Full Star Full Star Full Star Full Star
3-9-2020
Work done professionally, quickly and correctly.

I brought my 2011 Sienna in with a non-functional low-beam bulb. About 45 minutes later I was out the door with the bulb replaced.

YELP
Lisa M.
Full Star Full Star Full Star Full Star Full Star
3-8-2020

Just purchased a new RAV4 Hybrid and love it! Can't say enough good things about our purchase experience. Stefan, our sales rep was wonderful and very helpful. This vehicle was actually our second purchase with Stefan. He's always very professional and extremely helpful. He went out of his way to make us feel comfortable and explained everything on the car. We are also very grateful to Jim, the sales manager. I wanted a specific RAV4 with certain options and Jim was able to search and find the right vehicle for me. Like I said, this is our second Toyota purchase and we would not hesitate to return to this dealership for additional purchases. If you are considering purchasing a Toyota, please visit Spartain Toyota and ask for Stefan!

DEALERRATER
julie111
Full Star Full Star Full Star Full Star Full Star
3-8-2020
My experience is always as expected! Usually faster than...

My experience is always as expected! Usually faster than I think and everyone is considerate and helpful. I came in for service but visited sales as we are looking for a new vehicle

GOOGLE
Tim Van Loh
Full Star Full Star Full Star Full Star Full Star
3-8-2020
GOOGLE
Emmanuel Lumpukanya
Full Star Full Star Full Star Full Star Full Star
3-8-2020
DEALERRATER
don't want to
Full Star Full Star Full Star Full Star Full Star
3-8-2020
no problem

first service on new truck; called and got appointment the next morning; dropped off truck, Terry walked me through everything; shuttle service to my office and back; truck ready when I came to pick it up; everything went quick and easy.

GOOGLE
yulanda bellingar
Full Star Full Star Full Star Full Star Full Star
3-7-2020
GOOGLE
Debra Szwejda
Full Star Full Star Full Star Full Star Full Star
3-6-2020
DEALERRATER
callah4
Full Star Full Star Full Star Full Star Full Star
3-6-2020
David provided friendly, courteous, knowledgeable and...

David provided friendly, courteous, knowledgeable and prompt Customer Service. I feel like Toyota greatly appreciates and values me as a customer. Proud to be a Toyota owner and part of the Toyota family!

CARGURUS
derek
Full Star Full Star Full Star Full Star Full Star
3-5-2020

Great job!

GOOGLE
Elise Harper
Full Star Full Star Full Star Full Star Full Star
3-5-2020
DEALERRATER
smeltek3
Full Star Full Star Full Star Full Star Full Star
3-5-2020
Routine service and exhaust system price estimate

I have used this dealership for car purchases and service for a number of years. I have been pleased with their fairness and quality of service. I have never been encouraged to have unnecessary repairs and in one instance was reimbursed for a repeat repair for which the cause of the mechanical failure could not be readily identified.

GOOGLE
Merrilee Parker
Full Star Full Star Full Star Full Star Full Star
3-4-2020
DEALERRATER
William
Full Star Full Star Full Star Full Star Full Star
3-4-2020
Service was quick and complete,

I had no sooner gotten my complementary hot chocolate and read a chapter in my book than the service writer came to get me to tell me the service was complete,

DEALERRATER
Customer
Full Star Full Star Full Star Full Star Full Star
3-3-2020
Mike was excellent. He understood what I was saying,...

Mike was excellent. He understood what I was saying, explained my options and he responded to all my concerns. It was very good experience for me.

GOOGLE
Cathrine Tan
Full Star Full Star Full Star Full Star Full Star
3-2-2020
DEALERRATER
Customer
Full Star Full Star Full Star Full Star Full Star
2-29-2020
Very quick yet thorough service. Service staff extremely...

Very quick yet thorough service. Service staff extremely polite and courteous. Staff explained in detail their work on my car. Spartan Toyota has earned my trust for making sure my Highlander is like-new running condition. And they even provided me with a free car wash. What a nice touch and much appreciated.

DEALERRATER
willjasc
Full Star Full Star Full Star Full Star Full Star
2-29-2020
I have purchased a Lexus and 3 Toyota’s from Spartan and...

I have purchased a Lexus and 3 Toyota’s from Spartan and I live in Kalamazoo. Spartan has earned my trust and all my new car purchases.

GOOGLE
Eileen Kavanagh
Full Star Full Star Full Star Full Star Full Star
2-29-2020
Eileen Kavanagh

My car needed scheduled service and there were several cars entering the service area ahead of me. I expected a long wait, but barely got through a cup of the (free) coffee provided when the car was ready. In addition to the scheduled service, they found and replaced a burned out light bulb in a part of the car I don't check. Checking in and out were quick and the person I dealt with was thorough and friendly. The cost was reasonable (less than I had anticipated!). A good experience all around.

DEALERRATER
timm
Full Star Full Star Full Star Full Star Full Star
2-28-2020
Great Service

Excellent service as I was in and out in a flash. The waiting room is always clean with refreshments provided all day long. Thanks again.

DEALERRATER
Steven
Full Star Full Star Full Star Full Star Full Star
2-28-2020
Great service!Fantastic deal! I love everyone at...

Great service! Fantastic deal! I love everyone at Spartan Toyota! Mike Smith is so easy to work with! He is so friendly and knowledgeable! He is great!

GOOGLE
Ernest Ortegon
Full Star Full Star Full Star Full Star Full Star
2-28-2020
GOOGLE
Zoe Jackson
Full Star Full Star Full Star Full Star Full Star
2-26-2020
GOOGLE
Vicki Potter
Full Star Full Star Full Star Full Star Full Star
2-26-2020
Vicki Potter

The service has been excellent at Spartan Toyota. The sales and management staff have done a great job taking care of all my questions and requests.


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